Freight Services
Rail services Long distance rail transportation for suppliers and customers. Commonly involve a co-located intermodal terminal.
Trucking services Drayage and long distance truck services for suppliers and customers. Shuttles to nearby rail and maritime terminals.
Loading / consolidation  Packing, palletizing, stuffing of cargo into containers or trailers. Cargo consolidation from multiple suppliers. Mostly linked to exports.
Unloading / deconsolidation Unpacking, de-palletizing, and de-stuffing of cargo in distribution centers. Mostly linked to imports.
Transloading / crossdocking Transfer from one cargo unit to another, such as a maritime container into a domestic container (or vice-versa). Crossdocking implies the transfer of truckloads, including changes in the composition of loads of each transport unit with minimal and short duration warehousing.
Warehousing Standard function protecting the integrity of cargo units (e.g. damage, theft) while waiting to be released to customers.
Bonded warehousing Cargo waiting to be released by customs. If part of a free trade zone, cargo can be transformed for re-export.
Container and chassis depot Empty container storage waiting to be used. Transfer custody of containers between shippers. Consolidation center for containers used by maritime and rail terminals. Chassis pools.
Container and chassis maintenance Container preparation and inspection before usage. Container cleaning and repair. Chassis inspection and repair. Important for the container and chassis location industry.
Equipment maintenance Maintenance of vehicles and intermodal equipment.
Fabrication Light manufacturing activities often undertaken at the distribution center. Include labeling, assembly, testing and quality control. Can also include the bagging of bulk cargo. Provides added value.
Cold chain Activities maintaining the thermal integrity of cargo. Includes temperature-controlled warehousing but also preparation, transformation and inspection.
Recycling “Green logistics” activities (reverse distribution). Returns of defective or discarded merchandises. Recycling of components used in freight distribution, such as boxes.
Corporate Services
Office space Provision and location of office space to fill the management needs of logistics activities, such as the activities below.
Customs clearance Availability of custom officers to support the custom clearance process. Services supporting compliance to custom procedures for imports and exports.
Security Site integrity (e.g. access). Important if there is a free trade zone or custom activities.
Site maintenance General activities related to cleaning and garbage collection as well as technical maintenance such as utilities.
Parcel services Support the high transactional level of logistical activities.
Certification and quality control Certifying and benchmarking agencies to insure that users meet recognized criteria.
Cargo inspection Expert assessment in cargo losses and damages. Specialized laboratories.
Logistics equipment location Sale and location of logistical equipment, such as racks, fork lifts, conveyors, etc. Maintenance of this equipment.
Container and chassis location Availability of maritime and domestic containers for export and import activities. Availability of chassis.
Export facilitation Activities promoting exports such as certification, financing and marketing.
Work supplies Uniforms, work equipment (e.g. gloves), wraps, labels, boxes, security equipment (fire extinguishers), etc.
Temporary workers agencies Supplying temporary workers to cope with fluctuations in the demand.
Office supplies Sale and rental of office equipment and supplies.
IT equipment Sale and rental of computers, telecommunication equipment and software. IT network setting and management.
Human resources Personnel management from recruiting to payroll. Labor training and certification.
Accounting Management of transactions and finances.
Insurance and financial services Variety of insurance products for people and merchandises. Activities facilitating commercial transactions at the national and international levels (e.g. letters of credit).
Legal services Expertise for contract redaction and commercial dispute resolution.
Personal Services
Hospitality Availability of hotel and meeting facilities to support the transactional intensity of logistics zones. Extended stay facilities. Overnight facilities for truckers.
Restoration Availability of restaurants for workers and truckers. Lounges for short term relaxation and informal meetings.
Personal services Array of services for workers (e.g. convenience store, hair salon, sports club, daycare, clinic, postal services, etc.)
Source: adapted from CPCS, DAMF Consulting and J-P Rodrigue (2010) Aménagement d’un pôle logistique au Québec, Volet 4.2 : Évaluation des services requis par un pôle logistique.
Potential Services Offered by a Logistics Zone
Services to freight, corporations and people are fundamental elements of a value proposition of a logistic zone. The above table provides an extensive list of services that can be found in a logistic zone. The more complex and extensive the logistic zone, particularly if co-located with a port, rail or a barge terminal, the more extensive the services that can be found.