|
COMILA SHAHANI-DENNING, Ph.D.
135 HOFSTRA UNIVERSITY |
|
|
|
ASSOCIATE PROFESSOR: Industrial/Organizational Psychology, Hofstra
University, Hempstead, NY. Teach graduate & undergraduate classes
(Industrial Psychology, Research Methodology in Psychology, Personnel
Selection, Research and Internship in Industrial/ Organizational Psychology).
Supervise student research. Maintain research program in the area of Industrial/
Organizational Psychology. CO-DIRECTOR, M.A. PROGRAM: Industrial/Organizational Psychology,
Hofstra University, Hempstead, NY. Activities include advisement of graduate
students, evaluation of program applicants, recommending curriculum changes,
outcomes assessment and program evaluation. INDEPENDENT CONSULTANT: Worked on a variety of projects including the assessment of sales professionals, implementation of self-managed teams, training evaluation, customer satisfaction and needs analysis. Companies include Hofstra University Business Development Center, Center for Organizational Excellence, Long Island Board of Realtors, AT & T, Case Corporation, Pass & Seymour, St. Francis Hospital, and Thomas Cook. |
|
EDUCATION: MASTER OF ARTS: Rice University, Houston, TX. Industrial/Organizational Psychology. BACHELOR OF ARTS: St. Xavier's College, Bombay, India. Psychology.
|
|
|
|
RESEARCH INTERESTS: |
|
Shahani-Denning, C. (2000) Employee and customer perceptions of service
quality: A look at India.Current Psychology, 19 (4), 292-300. Shahani-Denning, C. (2000). Time Management. www.netpilgrim.com/articles/
2000630/NetArticle12.htm Shahani-Denning, C. (1999). Usefulness of Employees' Views in Assessing Customer Satisfaction. Indian Management, 38(10), 71-78. Shahani-Denning, C., Barriere, M., Shapiro, T., Kaplan, I., & Metlay,
W. (1999). The Psychologist's Role in Measuring and Improving Customer
Satisfaction. Consulting Psychology Journal: Practice and Research,
51, 37-46. Shahani-Denning, C. (1999). Perceptions about Realtor and For Sale by
Owner Transactions: Focus Group Findings. Report prepared for the Multiple
listing Service of Long Island by C. Shahani-Denning and the Business
Development Center, Hofstra University. Shahani-Denning, C. & Barriere, M. (1998). A strategy for assessing
customer satisfaction in service-oriented organizations. Bombay Management
Review, 9 (2), 36-40. Shahani, C., Weiner, R., & Streit, M.K. (1993). An investigation
of the dispositional nature of the time management construct. Anxiety,
Stress, and Coping, 6, 231-243. Shahani, C., Dipboye, R.L., & Gehrlein, T. (1993). Attractiveness
bias in the interview: Exploring the boundaries of an effect. Basic
and Applied Social Psychology, 14(3), 317-328. Gehrlein, T.M., Dipboye, R.L., & Shahani, C. (1993). Nontraditional
validity calculations and differential interviewer experience: Implications
for selection interviews. Educational and Psychological Measurement,
52, 457-469. Shahani, C., Dipboye, R.L., & Gehrlein, T. (1991). The incremental
contribution of an interview to college admissions. Educational and Psychological
Measurement, 51, 1049-1061. Shahani, C. (1991). Time management: A dispositional or situational construct?
Proceedings of the Association of Management Annual National Conference.
Vol 1, 77-81. Shahani. C., Dipboye, R.L., & Phillips, A. (1990). Global self-esteem
as a correlate of work-related attitudes: A question of dimensionality.
Journal of Personality Assessment, 54 (1 & 2), 276-288. Macan, TM, Shahani, C., Dipboye, R.L., & Phillips, A. (1990). The
relationship of college students' time management behavior with academic
performance and affective measures of stress. Journal of Educational
Psychology, 82, 760-768. Shahani, C. (1987). Industrial accidents: Does age matter? Proceedings
of the Human Factors Society 31st Annual Meeting. Vol 1, 553-557. Dipboye, R.L., Shahani, C., & Gehrlein, T. (1988). Interim report on the admissions interview at Rice University. Technical Manuscript, Rice University. |
|
PRESENTATIONS: Shahani-Denning, C., & Shapiro, T. (2001, January). Time Management
as a Potential Coping Strategy for Stress- title for India. Paper presented
at the Annual Convention of the Bombay Psychological Association, January
8-9, 2001, Mumbai, India. Shapiro, T. & Shahani-Denning, C. (2001,January). Maximizing customer satisfaction in human service organizations: Developing a service quality framework. Paper presented at the Annual Convention of the Bombay Psychological Association, January 8-9, 2001, Mumbai, India. Shapiro, T, Shahani-Denning, C., Kaplan I., & Metlay, W. (2000).
Predicting Customer Intent to Renew: A look at the U.S. and India. Paper
presented at the 12th Annual Convention of the American Psychological
Society, Miami Beach, Florida. Shahani-Denning, C. (1999). The Employee View of Customer Satisfaction:
A look at India. Paper presented at Annual Meeting of American Psychological
Society, Denver, CO. Shahani-Denning, C, Kaplan, I., & Metlay, W. (1999). The Employee
View of Customer Satisfaction: A look at India. Paper presented at June
meeting of METRO, NY. Shapiro, T., Shahani-Denning, C., Barriere, M., Kaplan, I, & Metlay,
W. (1999). The Psychologist's Role in Measuring and Improving Customer
Satisfaction and Organizational Performance. Paper presented at June meeting
of METRO, NY. Shapiro, T., Shahani-Denning, C., Kaplan, I, & Metlay, W. (1999).
Customer Satisfaction: A Look at the United States and India. (Paper submitted
to SIOP conference 2000). Shahani-Denning, C. (1999). Applying Psychology to the Measurement of
Customer Satisfaction. Invited presentation to the Applied Psychometric
Society, Fordham University. Barriere, M., Shahani-Denning, C., Shapiro, T., Kaplan, I., & Metlay,
W. (1998). Applying Psychology to the Management of Customer Satisfaction.
Paper presented at Annual Meeting of American Psychological Society, Washington,
DC. Shahani-Denning, C. (1997). Academic life in the United States: One Indian's
Perspective. Invited presentation to the faculty at H.R. College of Commerce
in Bombay India. January 17, 1997. Shahani, C., Moore, P., & Merlo, A. The impact of different pre-interview
strategies on the interview process. Paper presented at the Annual Convention
of the Society for Industrial and Organizational Psychology, April 1994,
Nashville, TN. Shahani, C. & Plumitallo, D. The influence of physical attractiveness
and gender on disciplinary decisions. Paper presented at the fifth annual
convention of the American Psychological Society, 1993, Chicago, ILL. Shahani, C., Palmer, M.K., & Weiner, R. Construct validation of the
Time Management Behavior Questionnaire. Paper presented at the second
American Psychological Association/National Institute for Occupational
Safety and Health Conference, November, 1992, Washington DC. Shahani, C., & Werner, W. Impact of training on interviewer questioning
strategies. Paper presented at Annual Meeting of Eastern Psychological
Association, April, 1992, MA. Shahani, C. Time management: A dispositional or situational construct?
Paper presented at Annual Convention of the Association of Management,
August, 1991, NJ. Weiner, R., Shahani, C., Hart, K., & Palmer, M.K. Does sense of coherence
moderate the time management-stress relationship? Paper presented at 31st
Annual Meeting of New England Psychological Association, October, 1991,
Maine. Palmer, M.K., Shahani, C., Hart, K., & Weiner, R. The test-retest
reliability of the Time Management Behavior Scale. Paper presented at
Annual Convention of Eastern Psychological Association, April, 1991. NY. Shahani, C. The Incremental contribution of an interview to college admissions.
Paper presented at Annual Convention of Society for Industrial and Organizational
Psychology, April, 1990, Miami Beach, FL. Shahani, C. & Dipboye, R.L. The impact of applicant attractiveness,
gender, and gender-appropriateness of academic majors on college admissions.
Paper presented at Annual Convention of Eastern Psychological Association,
March, 1990, Philadelphia, PA. Shahani, C., Dipboye, R.L., & Phillips, A. Construct validation of
three self-esteem measures used in organizational research. Paper presented
at Annual Convention of SouthEastern Psychological Association, April,
1988, New Orleans, LA. Macan, TM, Shahani, C., Dipboye, R.L., & Phillips, A. The relationship
of college students' time management behavior with academic performance
and affective measures of stress. Paper presented at 34th Annual Convention
of SouthWestern Psychological Association, April, 1988, Tulsa, OK. Shahani, C. Industrial accidents: Does age matter? Paper presented at
the 31st Annual Meeting of the Human Factors Society, October, 1987, New
York, NY. Shahani, C. The effects of previewing test items: Implications for performance
& attitudes. Paper presented at 32nd Annual Convention of SouthWestern
Psychological Association, April, 1986, Forth Worth, TX. Dipboye, R.L., Phillips, A., & Shahani, C. Self-serving reactions
to feedback: An image management approach. Paper presented at 45th Annual
Meeting of the Academy of Management, August, 1985, San Diego, CA. |
|
PROFESSIONAL ORGANIZATIONS: |